Beversbrook Medical Centre

Beversbrook Medical Centre 2023-02-14 Person 0 5 0

Your system is broken it is beyond hopeless. We waste hours sitting waiting on the phone for it to be answered to only get fobbed off with the promise of a call back which doesn't generally happen. Why can't you cut out the middle man why can't you call to get an instant appointment rather than being passed through to a team and having to wait for a call back that may or may not happen. You are over complicating a process. We seem to be in a neverending loop of trying to get an appointment. You also seem to have forgotten that people work, have meetings, have children at school we can't just always drop everything to answer a return call - the reason I call when I do is because I have that moment free. I could keep going with the absolute ineptitude of your service but I really can't be bothered to waste anymore of my life on it. I feel sorry for your staff who are probably facing never ending frustrated people. If I could give 0 stars I would. The service just seems to keep getting worse rather than better.

Make me appointments over the phone rather than referring to a bookings team who in our history don't tend to phone back. Have a decent online system - filling in the same day urgently care form is very un-user friendly and doesn't actually result in anything more than you being promised a call back. Not sending email appointments that we can't generally make and are then back into the loop of trying to rearrange the appointment.

Beversbrook Medical Centre 2023-02-13 Person 0 5 0

Numerous attempts to get an appointment with no success. Eventually once you get answered all you get is redirected to other NHS services such as 111 or A&E etc. (These services are under soo much pressure and GPs shurking their responsibilities does not help them no wonder the Hospitals and Paramedics and nurses are breaking ) Beversbrook call answer staff are rigid and firm they will not make an appointment for you. I categorically can say I do not need an ambulance i do not need at this point to go to hospital my evolving medical condition yes is a mystery and i can only by self research make a guess at possibly 10 or more causes something though a medical professional such as my GP could probably improve on and make then the right decisions and actions to help. I am under more pressure and concern not getting a needed appointment with my GP than the cause of the appointment need itself. It is crazy that a call agent can completely stop you getting this appointment and make such an important decision involving your health by stopping and refusing to make a request such as seeing you GP. If anyone can tell me who else i need to now go to to raise this issue and get needed appointment please let me know. i am intending on next step local health authority, CQC and local MP, but anyone else would be appreciated.

Simple, the call agent making an appointment.

Beversbrook Medical Centre 2023-02-10 Person 4 5 0

You have to wait to long to be seen

I received a message requesting some feedback Unfortunately I am unable to access Google but happy to on your website. I understand the difficulties, GP practice are under however I have had excellent experiences. The staff are so helpful

Beversbrook Medical Centre 2023-02-08 Person 0 5 0

I TAKES AGES TO GET IN TOUCH BY PHONE, THE STAFF ARE FRIENDLY BUT NOT THAT HELPFUL AND I HAVE TRIED THE ONLINE SYSTEMS WITH NO LUCK. THE DOCTORS AND NURSES ARE GREAT WHEN YOU GET TO SEE THEM. THE ADMIN STAFF AND ONLINE SYSTEM ARE WORSE THAN USELESS .

LET THE STAFF MAKE APPOINTMENTS AND PASS ON MASSAGES IMPROVE WAIT TIMES ON PHONE CALLS

Beversbrook Medical Centre 2023-02-06 Person 0 5 0

Why is it so hard to get an appointment these days? Well over a month ago we were told Doctorlink was closing down (the day before it did!!!) and whilst it was no substitute for actually talking to someone I managed to get a call back appointment in a timely fashion after jumping through it's hoops. Now we have a system called PATCHS which appears to not actually be up and running over a month later. Same day urgent care garners a screen stating there are no appointments available. SystmOnline has not allowed booking appointments for years. You push all these on line methods of getting appointments but none of them work. Also the website is a mess, with out of date links (do we really need to know your Christmas opening hours? ... it's February!), and a very poor design and layout. I suggest you sack your website developments team and employ more people to answer the phones and actually deal with peoples queries. When we registered with Beversbrook seven years ago, we were really impressed with the level of service, it really was outstanding. It has gone down hill so much since merging with Patford house it is unrecognisable.

What could you do better? Almost everything unfortunately.